Why does it say cannot connect to itunes

Apple TV app Apple News app. Make sure that your device is connected to the Internet Use any Internet browser to connect to any website. Check the date and time Make sure that the date and time on your device are set correctly for your time zone. If you see a different connection alert message Use the steps above if you see one of these error messages: "Cannot connect to the iTunes Store.

An unknown error has occurred. The iTunes Store is temporarily unavailable. Please try again later. Make sure your network connection is active and try again. The network connection could not be established. There was an error in the iTunes Store. Related topics If you're connected but you can't download content, change your Apple ID password. You might have to sign out and sign in again. If you're asked to verify your payment information, make sure that all payment details match what's on file with your financial institution.

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How to Invert Colors on iPhone 7. Store Download Support Live Chat. Step 2 : Select " Software Update ". Step 2 : Then tap on the Updates button in the window. I have an original iPad with iOS 5. Try resetting your network settings. A few people are experiencing this problem after upgrading to certain versions of iOS This is BS! I have to reset my network settings! You may have the mute switch turned on. You may be in Do Not Disturb mode. Swipe up from the bottom to reveal Control Center and then check if the Do Not Disturb icon crescent moon is on.

If it is then turn it off. A lot of people are solving this problem by resetting their network settings. Check out the comments for more information. Thanks, the update about resetting network settings worked for me. I have always been able to log into iTunes Store without any issue, and within the past week or so, I got this message that it cannot connect to iTunes store.

This should confirm the validity of your ID. My phone cannot connect to the iTunes Store. It has been months now. Seriously, I need assistance on this matter. I leave my number here. Please read through this article and the comments. It has all the information I know about how to solve this problem.

I am not affiliated with Apple and do not offer customer support for their products. I have downloaded iOS 11 and I cannot connect to iTunes or the App Store… I have been trying to do things through both download messenger and I click the cloud to download, put password in and it goes right back to the same screen. I even tried to purchase something just to see if I could and says cannot connect to iTunes.

Have reset network settings and still no luck. Any other suggestions? I need your help. What I should do? Try to follow some of the tips in the comments. The link is posted on several replies in the comments. Good luck! The update at the bottom of the first page, of resetting your network settings worked for me! My problem is quite unique. I had zero problem, none whatsoever, going to iTunes or App Store.

In fact I have fond memories of clicking ITunes and boom I have all these choices. That is, until I got an offer to sign up to iCloud. I wish I never did.

But I did sign up with a password and all that, but I already did have an iTunes password. After iCloud both iTunes and App Store completely stopped working for me. I re-downloaded the iTunes Store app and it is not opening, nothing is popping up not even saying there is an issue, I have shut down my phone two times and reset my networks.

My phone is also updated. So what is going on? Did the iTunes Store app finish downloading? Sometimes when you download an app, it takes a while to completely download and install. Another possibility is that you may need to restore your device to factory defaults. This will remove all of your user data. You can still re-install all of the apps you own. Make sure to backup your data to iCloud before doing this. When you are done, your iPhone will be like new again.

You can go through the process of logging in with your Apple ID and setting up the phone. I keep getting a message unable to connect with the server. This may be due to a temporary network issue. Data centers tend to be under a lot of stress during the Christmas holidays. Everyone is home and hammering away at servers.

Try again and it should work. If not, follow the steps in the article. Error since mid December. This is discussed in the comments below. This has to do with parental control settings in iTunes. I need to incorporate this into the article, however, the information is available in the comments.

I need help. I know the password is right. This has been fixed by resetting network settings. Be advised that after your network settings are reset, you will need to re-enter all of your WiFi passwords. Please help me out … I have iPhone 7 … updated software … but cannot connect to iTunes Store??? I performed all these task including: Reset of network, settings, content and date and time even I reinstalled my iTunes app but iTunes did not work..

Please resolve my issue. When I sign in it spins thinking for about 20 seconds before dropping off back to update screen. With nothing accomplished. Have tried all kinds of things with nothing working. I used to just click iTunes Store and I could buy songs. What gives? They removed the capability to buy music on Apple TV altogether.

Now it seems, they are erecting barriers to prevent iTunes music purchases. Otherwise, you are better off buying music a la carte. I have the same issue. I can not even subscribe to a new podcast. Your reading comprehension seems to be a bit off. This is a user interface issue, which is a tech issue AND a music issue, because the user is trying to purchase music. It has nothing to do with downloading Podcasts, which is your entirely different problem. You just read a few comments and took them out of context.

I started having problems logging into iTunes on my desktop, after loading iTunes on my laptop. I have iTunes on my iPad, my iPod, my desktop and now on my laptop. Three work fine but now when I try to access iTunes on my desktop, it flashes the login menu box and freezes up my computer. Is it because I have it on 4 devices? Someone told me you can only have it on 3 devices.

I read and saw your comment somewhere from above in here and I tried and it works fine. I did with everything but I did reset warnings and something else. Just received my iPad 3 today. Nice packaging, perfect condition, charger included. I wish it came with an original Apple charger so it would charge faster, but this one seems to work OK. I tried everything and is keeps asking my for my login in and once i do that it waits a bit and asks me again. I have a problem.

Can you solve it, please? I tried resetting my phone and after that it will start working but later like few days it will stop. Please is there any other solution? Or should I update my iOS because I use version My guess is that there is some network configuration issue that pops up again and again, blocking access to the iTunes store.

Perhaps it happens after connecting to a certain WiFi hotspot? It may very well be a defect in iOS I upgraded both my iPhone and iPad to iOS It is much faster. I recommend upgrading. One more thing to try — switch to Google DNS. Change the DNS to 8. Try later. It seems almost like a phishing attempt. Can you tell me which product you used and what you did to raise this error message?

Pls help! I just checked the status page and it show the sp store as being down for some users, so that was helpful. It seems as though Apple just had a massive outage. This article got a record amount of page views. This is not unusual. Being close to Thanksgiving, a lot of people are home and hammering away on the Internet. This is typically when you see outages from many of the tech companies. Netflix had a really bad one a few years ago.

Hi, I really appreciate your thorough article. I have been having problems connecting to iTunes, the App Store, and iCloud. I tried resetting my settings, restarting the iPad, logging into my AppleID account online and changing my password, and making sure I was connected to the internet.

I still cannot connect and keep receiving the same error messages about a problem with the server or not being able to connect to the iTunes store.

Do you have any ideas for anything else I can try? You can try using Google DNS — primary 8. Do I need a new phone?? Thank you so much! Having the same issue as others. I stopped updating my 5SE after I am wondering if this is linked. You may be able to update the iTunes Store app without upgrading to a new version of iOS.

Go to the App Store, search for iTunes Store and see if you can install an update. If you have an iPhone 5S, updating iOS is a risky prospect. I still remember how much I regret upgrading my iPad 2 to iOS 8. That was years ago, but that iOS update rendered my iPad useless. I anticipate that Apple will steer more users into the rocks in order to sell more iPhones. I am not sure what an iPhone 5SE is. It comes in a different colored can.

I run iOS 12 on an iPhone 6, which has an A8 processor. It runs quite well. I prefer it to iOS I recommend updating iOS. Please respond to my concern. I just get a blank white screen when I try to access the iTunes store. Certain restrictions from your internet provider causes this especially with stuff that involves card details.

Plusnet causes this issue on the day your bill is due. I wrote to them over a week ago on the feedback page but no reply. What does it take to get their attention? Yet I can on my iPhone. How long till it is fixed. For example, in the United States, we have a Zip Code for addresses, which helps the postal service sort and direct mail. The famous show, Beverly Hills refers to a Zip Code — Other nations, such as Canada and the UK have similar codes for sorting and directing mail.

I tried on my laptop too, same blank screen. It is really frustrating. My iTunes is totally messed up. Nothing works. It keeps rejecting the sign in…not incorrect password response….. OR…it will say session has expired but I can click on anything in the store and session is active.

This is ridiculous. From what I understand, due to the pandemic and billions of people under stay at home orders, the Internet is getting hammered. I keep getting this error over and over again and nothing fixes it. Please help to resolve the issue. Help me please my apple store cannot connect ,I tried safari apple. I am seeing so many page views for this article today. I mean, record page views! You have to wait until Apple or the responsible telecom company fixes the issue.

How long to wait? Issue is only with iPad. Not my iPhone Getting sick with this. Something is wrong with iTunes. Reinstalled maybe 20 times. Same issue. I believe it is Apple forcing everyone to update to iOS My kids are updated and works. Mine does not.

That said, I do think it is a data center issue. It may be some software configuration issue as a result of rushing out this FaceTime fix, which is delayed.

I use Windows 10 sometimes. The grass is not greener elsewhere. I was at Target yesterday and I had to swipe my card three times, with multiple resets from an employee. I commented that it is and technology seems to be worse than it was 4 years ago.

You should be able to access the iTunes Store. Please try the steps in this article. They still support this model. I am having trouble logging in to iTunes on my computer. I am trying to buy songs from the iTunes store for my iPod nano 7th generation. Whenever I try to log in, it does nothing on my screen. Only problem, there is no place for me to enter the code on my computer to move forward. Please help! I am beyond frustrated.

This should not be this complicated! I had this happen to me. You need to add the verification code directly after your password, with no spaces between the password and code.

The correct design is to have a field for the code, if it is needed. They should at least inform users as to where to enter the code. I use Google Play instead now. I havee updated the software, my internet connection is very good and my computer is very new.

I am not uninstalling and reinstalling again because i lose all my playlists every time i do that, not to mention the hours that you force on me to re-create all my playlists, and in addition, each time i do that, all my songs duplicate.

This is the Final Straw for Apple. March 30, I stopped using Apple Music after the trial expired. I found it to be horribly defective. This does not surprise me. They make great devices and one excellent OS macOS. I am about to part ways with Apple over this, and I will not move to Android at all for music.

Ya think Apple has problems? Before you do that, just try a soft reset. Your iPhone will do a soft reset, which may clear out some cached data. That might be the problem. I choosed erase all content and setting in reset section and I did all the things you said I changed my DNS to 8.

I use same wifi network and same apple id on my iPhone 6 and iPhone 5s. Please help me! When I try to sign back in nothing happens. How can I fix it? Same thing with mine. Still the same issue not fixed.

Hey, so I messed up a section of my screen where the numbers of the passcode are needed, my phone restarted and my fingerprint refuses to work. I am currently not in a country where I can get the phone fixed and was wondering if anything could be done.

I tried reseting my phone through iTunes but it refuses to login to my Apple Id. If you set up Find My iPhone, you can use recovery mode to reset your iPhone passcode. Apple also has an Apple ID website , which you can use if you have forgotten your Apple ID or the associated password. If all else fails, take it to an Apple Store or call support.

I am in shock! As I set about searching for solutions, I picked up on this article. To find that people have been struggling with this same issue for over FOUR YEARS is a very bad business practice, not supporting their customers, besides missing all the revenue those customers would have provided! Since any honest business person would want to fix a major component of their business, it seems that they are not being honest or they do not read these requests for help.

I tried all methods please help me…. The problem is always cannot connect to iTunes Store. I was having trouble with the iTunes Store app on my iPhone as well when no connected to wi-fi. I then remembered about letting it access via cellular so I checked and I did have to turn it on in the Celluar settings in order for it to work.

Still no iTunes Store. Keeps saying retry to connect. Closed it then opened it up 10 min. This is crazy. I am experiencing the same problem and APPLE is making me go through all of these troubleshooting steps when they know what the problem is. All of this happened after their IOS update. High way robbery!!! All of your comments are recent. Did you all update your device to iOS 13? After updating the software to iOS 13, my app store would not load, even with 20mbps internet.

What I am trying to imply is that, this is all just a ploy to get us to buy the latest releases of Apple because our devices all of a sudden become sluggish. I am unable to install apps onto my new apple watch via my phone.

My phone is logged in on its settings, but it refuses to connect to the iTunes Store. Turned off the VPN and I was able to access the store. I disconnected my vpn and voila the App Store connected. I had not been able to connect after the iOS 13 update. I rebooted my iPad after the App Store connected and then reconnected my vpn. I hope this helps someone. Please advice.